Turn courier failures and quality complaints into retained revenue — auto-resends, claims, credits, and abuse scoring, all inside Shopify.
20 brands · Free for 3 months · No card, no contract · First come, first served
Missed slots, wrong addresses, perishable windows. Most brands still resolve these manually, order by order.
Damaged or missing items pile up in spreadsheets, disconnected from the helpdesk and from each other.
The same customers claim again and again. With no scoring across claim types, every claim is treated as new.
Boxsure was built inside The Fat Butcher, a UK meat-delivery Shopify Plus brand run by our founder, Darren. Every failed DPD slot, every quality claim in a spreadsheet, every repeat complainer slipping through — we dealt with it order by order, in a shared inbox. So we built the platform we couldn't buy, ran it live on our own store, then scored six months of historical claims to see what it had been costing us.
The core insight Boxsure is built on: how you resolve a complaint is a retention lever, not just a cost. Resend-first resolution retains customers at twice the rate of refund-only.
Any delivery failure triggers an automatic replacement on the next valid delivery day. No manual review.
Incomplete or mismatched addresses flagged before dispatch, cross-checked against returning-customer history.
A branded claim form feeds a credit system that works at checkout, web and mobile. No spreadsheet required.
Agents see full claim history and complaint score, and can issue a credit without leaving the ticket.
One rolling score spans courier and quality claims, flagging customers who claim often but rarely follow through.
Lives inside Shopify admin. No new login, no separate tool, no context switching.
Courier webhook flags a failed or delayed delivery in real time.
A replacement order is auto-created for the next valid delivery date.
An email confirms the replacement, no support ticket needed.
Retention is measured: did the customer order again?
We're opening Boxsure to a small group of perishable Shopify brands before public launch. In exchange for early access at zero cost, we ask for honest feedback and a case study.
First come, first served — 20 spots only.
Set your monthly orders and refine the inputs to match your store. Assumptions are based on real data from The Fat Butcher — six months, 994 claims, £11,794 of scored losses.
A retained perishable customer typically reorders more than once.
Boxsure recovers £3.1k of that every month.
Estimates based on The Fat Butcher operating data. Individual results vary.
Live on The Fat Butcher
This offer
In build
Public availability
The hard part — does the underlying logic work — is already proven. Founding partners help us prove it generalises before the App Store listing opens publicly.
20 founding partner spots. Free for 3 months. No catch — just early access in exchange for honest feedback.