boxsure
Founding Partner Programme

Perishable brands lose money the moment a courier fails. Boxsure is the fix.

Turn courier failures and quality complaints into retained revenue — auto-resends, claims, credits, and abuse scoring, all inside Shopify.

Apply for a founding spotSee the proof

20 brands · Free for 3 months · No card, no contract · First come, first served

Boxsure overview dashboard showing at-a-glance recovery health, active failures, open claims, and resend cost
Live · The Fat Butcher
The problem

Three leaks, one shared inbox.

Courier failures

Missed slots, wrong addresses, perishable windows. Most brands still resolve these manually, order by order.

Quality complaints

Damaged or missing items pile up in spreadsheets, disconnected from the helpdesk and from each other.

Repeat abuse

The same customers claim again and again. With no scoring across claim types, every claim is treated as new.

These aren't edge cases. They're the single biggest preventable revenue leak in perishable e-commerce — and nothing on the Shopify App Store solves all three together.
Why Boxsure exists

We didn't theorise this. We ran a meat-delivery brand and lived it.

Boxsure was built inside The Fat Butcher, a UK meat-delivery Shopify Plus brand run by our founder, Darren. Every failed DPD slot, every quality claim in a spreadsheet, every repeat complainer slipping through — we dealt with it order by order, in a shared inbox. So we built the platform we couldn't buy, ran it live on our own store, then scored six months of historical claims to see what it had been costing us.

Darren, founder of Boxsure

"I've packed the boxes, taken the angry calls, and filled in the DPD claim forms myself. Boxsure exists because I needed it and couldn't buy it. If you run a perishable brand, I'd genuinely like to compare notes — even if you never install anything."

— Darren, founder · The Fat Butcher & Boxsure

The Fat Butcher logo
994
quality claims analysed
£11,794
in losses invisible until scored
76%
of claims from returning customers
67
customers filed 2+ claims — unflagged

Reorder rate by resolution type

Resend issued76%
Credit issued64%
Refund only36%

The core insight Boxsure is built on: how you resolve a complaint is a retention lever, not just a cost. Resend-first resolution retains customers at twice the rate of refund-only.

The product

One embedded app. Every claim, credit, and courier failure in one place.

Auto-resend on courier failure

Any delivery failure triggers an automatic replacement on the next valid delivery day. No manual review.

Address risk flagging

Incomplete or mismatched addresses flagged before dispatch, cross-checked against returning-customer history.

Quality claims + credits

A branded claim form feeds a credit system that works at checkout, web and mobile. No spreadsheet required.

Helpdesk sidebar

Agents see full claim history and complaint score, and can issue a credit without leaving the ticket.

Cross-claim abuse scoring

One rolling score spans courier and quality claims, flagging customers who claim often but rarely follow through.

One dashboard, embedded

Lives inside Shopify admin. No new login, no separate tool, no context switching.

How it works

Four flows. One system inside Shopify.

COURIER FAILURES

From courier failure to retained customer — fully automated.

STEP 01

Failure detected

Courier webhook flags a failed or delayed delivery in real time.

STEP 02

Resend created

A replacement order is auto-created for the next valid delivery date.

STEP 03

Customer notified

An email confirms the replacement, no support ticket needed.

STEP 04

Outcome tracked

Retention is measured: did the customer order again?

The delivery failures queue — every failed or delayed DPD delivery with its live status.

Live Fat Butcher install, July 2026. Customer details anonymised.

Courier claims in one place — each claim's status, what's outstanding, and the reason given.

Live Fat Butcher install, July 2026. Customer details anonymised.

The offer

Join 20 founding partner brands — free for 3 months.

We're opening Boxsure to a small group of perishable Shopify brands before public launch. In exchange for early access at zero cost, we ask for honest feedback and a case study.

What you get

  • Full platform access, 3 months free
  • Auto-resend, quality credits, helpdesk sidebar
  • White-glove setup with our team
  • Locked-in founding partner pricing after the trial
  • No contract — if it's not working, you can walk away anytime

What we ask

  • A 15-minute feedback call every 2 weeks
  • Permission to use anonymised results
  • One case study if results are strong
  • Tell us honestly what's broken

First come, first served — 20 spots only.

What it pays back

What does Boxsure recover at your volume?

Set your monthly orders and refine the inputs to match your store. Assumptions are based on real data from The Fat Butcher — six months, 994 claims, £11,794 of scored losses.

1,500 /month
10010,000

Planned App Store pricing. Founding partners lock in their rate after the trial — whatever we launch at, yours doesn't go up.

Refine your estimate

£70
40%
2%
5%
£12
£8
15 min
2×

A retained perishable customer typically reorders more than once.

Your estimated monthly leak without Boxsure
£4.6k

Boxsure recovers £3.1k of that every month.

Monthly benefit
£3.1k
£37.6k/year
ROI multiple
10.5×
Payback
3days
Apply for a founding spotSee how it works

Estimates based on The Fat Butcher operating data. Individual results vary.

Questions

What founders ask us.

Genuinely free for 3 months for the first 20 brands. No card, no contract. The "catch" is stated openly: we want a 15-minute feedback call every two weeks and a case study if your results are strong. You're helping us prove the platform generalises beyond our own store before the App Store launch — that's worth more to us than three months of fees.
Roadmap

Built on a live store. Proving it with founding partners. Then opening up.

Phase 1✓

Delivery automation

Live on The Fat Butcher

You are here
Phase 2

Founding partners

This offer

Phase 3

Quality + credits + helpdesk sidebar

In build

Phase 4

Shopify App Store launch

Public availability

The hard part — does the underlying logic work — is already proven. Founding partners help us prove it generalises before the App Store listing opens publicly.

Apply

Let's fix this together.

20 founding partner spots. Free for 3 months. No catch — just early access in exchange for honest feedback.

  • White-glove setup by our team
  • Founding partner pricing locked in after the trial
  • DarrenDirect line to Darren and the build team

No spam. We reply personally within 2 working days.

No card details, no contract. If Boxsure isn't working for you, you just uninstall.